Privacy Policy

Who we are

This website is operated by TuffRide Pty Ltd (tuffride.com.au). We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

When you place an order, create an account, or contact us, we may collect: your name, billing and shipping address, email address, phone number, and order history. Payment details are processed securely by our payment provider and are not stored on our servers.

How we use your information

We use your information to process and deliver orders, communicate with you about your purchase, provide customer support, and, where you’ve opted in, send you updates about products and promotions.

Who we share your information with

We share necessary information with: our shipping and freight partners, to deliver your order; our payment processor, to securely process payments; and our email/CRM provider, for order confirmations and, where opted in, marketing communications. We do not sell your personal information to third parties.

Cookies

Our website uses cookies to support core functionality such as your shopping cart, and, where enabled, to understand site usage and improve your experience.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Data retention

We retain order and account information for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and warranty-related requirements.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at sales@tuffride.com.au or info@tuffride.com.au .

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page.

Contact us

For any privacy-related questions, contact us at sales@tuffride.com.au or 11 Patrick St, Campbellfield, VIC 3061.